Frequently Asked Questions
How far in advance should I book my reservation?
We recommend booking at least 7 days in advance to secure your preferred dates.
Is a downpayment required?
Yes, a 50% down payment is required to confirm your reservation.
When should the remaining balance be paid?
The remaining balance must be paid before check-in or upon arrival.
Can I check in early or check out late?
Early check-ins are not allowed. Check-in and check-out times will be shared at booking.
Is a security deposit required?
Yes, a refundable security deposit of ₱5,000 is required at check-in and refunded at check-out if no damage is found.
What happens if I don’t show up for my reservation?
No-shows will result in forfeiture of the reservation fee. Our policy is strictly non-refundable.
Are illegal drugs allowed?
Illegal drugs are strictly prohibited on the property.
Where am I allowed to smoke?
Smoking is not allowed inside rooms, Toilet rooms, or pool areas.
Can children swim alone?
No, children must be supervised by an adult at all times while swimming.
Is diving allowed in the pool?
No, diving in the pool is not permitted for safety reasons.
Are guests responsible for their belongings?
Management is not liable for loss or damage to personal items. Please secure your belongings.
Who is liable for accidents in the resort?
Management is not liable for any accidents while using resort facilities.
What happens if guest-caused damage occurs?
Any damages or loss of equipment or facilities will be charged to the guest responsible.
Are there fees for extra guests?
Yes, additional guests are charged ₱500 each.
Are there charges for equipment like a gas stove?
Yes, there is a ₱300 fee for gas stove rentals.
Are loud music or videoke allowed?
No loud music or videoke is allowed after 10:00 PM. Violations may result in penalties.
Can I rebook my reservation?
Yes — if requested at least 15 days before your scheduled date with a ₱2,000 rescheduling fee.
What happens if I request rebooking late?
Requests made less than 15 days before your booking date will not be accommodated and your reservation fee may be forfeited.
Is the reservation fee refundable?
No, the reservation fee is non-refundable under any circumstances.
What is the cancellation policy?
Cancellations on the day or before the booking date are non-refundable.
Are resort rules subject to change?
Yes, rules may change without notice for safety and operational reasons.
Can I visit the resort before booking?
Yes, ocular visits are welcome daily from 11 AM to 2 PM.
Are there restrictions on vandalism?
Yes, vandalizing is strictly prohibited.
How can I use the mini jacuzzi blower?
The mini jacuzzi blower is available for 2 hours. Please ask the staff for assistance.
Is proper waste disposal required?
Yes, proper waste disposal is mandatory.
What is the penalty for pool contamination?
There is a ₱3000 penalty for pool contamination (confetti, glitter, and balloons).